Roca Labs
Reviews and Complaints

I keep calling and someone keeps hanging up on me I'm trying to return the product and get a refund I've sent messages after message and can't get any type of response or reply very very very dissatisfied customer

After months of debating whether or not I was willing to spend this much money on a "maybe", I looked on eBay and found this product (the seller was lited as Roca Labs) at a discount but I had to pay the total amount, I didn't have the option of splitting it up over three months. I was told I would be contacted by Roca Labs to be approved (which told me it was legit) since I had already gone through the approval process I wasn't concerned when I didn't hear from them.

I purchased it on 6/10, paid through paypal which went through on 6/11. I was notified it would be delivered between 6/17 and 6/21.

On 6/23 and 6/24 I emailed the seller and never received a reply, so I contacted eBay resolution, today I received my entire purchase price plus shipping, lucky for me I purchased it through eBay and not directly from the company! #buyerbeware!!!

You guys and gals are taking weight loss too seriously. All that needs to be done to lose weight permanently is to eat at a caloric deficit.

Find your maintenance calories (plenty of free calculators in google) and eat below that. For example as a 5'10 male at around 180 lbs, i found out that my maintenance calories would be around 2500 calories a day. I decided to limit myself to 2000 calories a day. But that doesnt mean i limited the type of foods I ate.

I still ate what i wanted, kept my calories to 2000, and im now 165 lbs after 2 months.

That fat is off for good. Eating at a caloric deficit is the ONLY way to lose weight permanently.

I havr tried unsuccessfully for over 3 weeks to get someone from Roca Labs to contact me. I emailed them using the account I used during sale, have responded to the text messages they have sent asking for someo e from customer service to contact me & have called & left several messages.

As of this writing I have not received any contact from them. I did get a call from a "coach " who I explained my issue to & they assured me I would be contacted within 48 - 72 hours. Well let's just say I am glad I wasn't holding my breath! This company is deplorable when it comes to customer service.

I began trying to contact them to return the product within 7 days and have yet to be able to get in touch with anyone who can help!

BUYER BEWARE!

My name is Cynthia L Davis from Lake Butler, FL should Roca Labs wish to contact me purchase date of 3/30/16.

After taking your product for two days I called your support line because the solution was not jelling. After 12 days I called again and spoke with Roxie.

She explained to me what I had done wrong and offered to call me back that evening to help assist me. I stated to her that I did not need for her to call me back because I had understood what I did wrong. Also, Roxie asked my name and email address. After I gave her this information she stated to me that she could not find my order, YET, the $150 was taken from my card already.

I stated to her to take the other two payments due to you which was done on February 11th. You didn't waste any time on getting your money. What questioned me was they couldn't find my order, YET AGAIN the $450 was taken from my card. I then texted your Company and spoke with another sponser (I do not remember her name).

She apologized for the mix up and offered her assistance. I answered her back saying that I wanted a refund and that I was through talking to anyone. Her continuous replies were how could she be of assistance? I mailed back the products I did not use unopened expecting a refund Today, April 22nd I received the box marked REFUSED!

I have tried to call and I am expecting a call back. I do not want to report you to the BBB for your services.

CAN NOT CONTACT THIS COMPANY RETURNED THE ITEMS AND STILL NO CONTACT.. DO NOT BUY FROM THEM.

I HAVE CALLED THE 1-85*-933-**** NUMBER IT DOES NOT WORK ALSO LEFT THEM 7 MESSAGES ALSO DID THE ASK A SPECAILIST ON MY PAGE STILL DID NOT ANSWER MY QUESTIONS. NOW I HAVE TO GO TO THE BANK AND GET A NEW CARD BECAUSE NO ONE FROM THIS COMPANY WILL GT IN CONTACT WITH ME ALSO WHEN THE PAYMENT CAME OUT BANK DECLINIED 2ND TRANSACTION AS FRAUD. DO NOT BUY IT IS A FRAUD.

DO NOT BUY IT IS A FRAUD. THIS COMPANY IS A FRAUD THIS COMPANY IS A FRAUD

My name is Arlene Hernandez a disabled Army Veteran. While a patient at the VA I ordered the Rocca Labs product to prepare for surgery by loosing weight.

My mom sent the package back without a return number.

They won the battle with my bank to return my money. I now want the product re-shipped and management is ognoring me.

I am sicerely hoping that i do not have an issue with Roca Labs. After receiving my order and reading through all of the materials i understand this product to work just like the bypass surgery which i already have.

I told them i had it and they approved me anyway. In talking with my doctor we came to the conclusion that this product could cause me serious damage as i have a reduced stomach push as it is. I once had to have a surgery to remove a blockage from my stomach. This product could cause me to experience the same thing.

I thought i would try it because roca labs didn't seem concerned about my previous surgery but the problem is.... I can't afford another surgery! I just cannot take the risk. I did not open any pouches or bottles of any of the product.

Just the boxes which they can repack for another client. I am hoping that my refund does not turn i into some fiasco. I will go the distance to get it back even if it means legal route but if this company cards about us as they say they do..... They can sew that this might cause bodily harm to me.

We will see what position they take. I'll keep ya posted.