Reviews and Complaints
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$430K CLAIMED LOSSES
196 TOTAL REVIEWS
400K PAGE VIEWS
1 ISSUE RESOLVED
Roca Labs deceptive and Unethical
Update by user Nov 05, 2012
PERCEPTION IS IN THE EYES OF THE CONSUMER !
Original review posted by user Nov 05, 2012Roca Labs hires people to go on their website and talk to potential consumers about the product. They ask that you 'pretend' to have been very over weight and even go as far as asking you to rent a 'fat suit' and take pictures of yourself as a fat person. They will actually take before and after pics of you appearing as if you've lost all this weight and look what the product did for me! I know this first hand because I worked for the company. I was asked to bring to work any clothing that would allow me to add bulk underneath and they took pictures of me. The employer even asked me to stuff my bra which was already 3 sizes to large. When I told the owner of Roca Labs that I could not do this, that I believed it to be unethical and fraudulent, he reduced my salary and asked me to sign a non-disclosure agreement. I walked out that day w/out signing anything and now will become a voice from the inside and tell you everything I know about this company and it's practices. Starting with the fact that they hire grunts to work out of their 6 car garage making minimum wage and fulfilling orders in a fancy home in Siesta Key, Florida. Not Tampa as they claim. This business is being run out of a 10 million dollar home sitting on a canal in the heart of Siesta Key, Florida! The owner of this company has his 'team of attorneys' calling me saying he won't pay me my final paycheck until I sign this non-disclosure agreement... sorry but by State of Florida law...don't have too! What I will do however, is sign off on the papers I file with the Florida False Claim Act board along with the Inspector General and several other agencies that are interested in all things Roca.
Double charged me
My US bank card would not work on the web sight. The sight would come up, "Can not display web page". I then had to use my primary bank card. I selected the 3 month payment plan. They took the full amount out of my bank card of 459. Then I checked the balance from the bank card that "did not work". They took a payment of 159.00 out on top of the 459 from my main account. I wanted to talk to someone at roca labs about my refund for 159.00. All i get is the automated machine.
WILL NOT PROCESS PROMISED REFUND
LIED TO BY CUSTOMER SERVICE AGENTS REGARDING PROMISED REFUND. CANCELED ORDER BEFORE IT SHIPPED, PROMISED REFUND. NOTHING BUT RUN-AROUND AND LIES. I placed an order on 5/5, then canceled it the next day. I was told the refund would be processed. I have screen-shots of all chat transcripts as proof. After 1 week, no refund, so I file a dispute with my credit card company. The associates at Roca labs tell me (through online chat only; no one ever answers a phone or returns a call when requested) that because I filed a dispute, that they cannot process my refund. I canceled my dispute, but still no refund, so I managed to get some info from a representative - Paypal handles their refunds, so I call Paypal and give them the reference number given to me. They tell me that the client, Roca, has NOT asked to refund me, as 3 different people stated they did. They lied and I have chat transcripts to prove it. They did not ship me anything, They did not fulfill an order. They need to refund me NOW. Here is an example of the last chat transcript: ME : I requested a call yesterday. regarding my refund, but no one has called me. YOU HAVE MY MONEY AND I WANT IT BACK. Call me at 561-371-0248 ASAP. It has been over 30 days since you charged my credit card, and 3 different people have claimed that the refund was in process. Stop lying to me, call me back, and PROCESS MY REFUND! Charlee: Hello: We have already contacted Paypal to process your refund Charlee: We tried to do the refund however, the dispute which was filed is preventing us to do so. ME : no, you didn't. I contacted Paypal myself with the information that you gave me. They clearly stated that you had NOT contacted them, and that you had NOT made any attempts to process my refund. They also told me that I needed to reopen the dispute with my credit card company. Charlee: I will personally take on your case and advise you once it is done ME : not to be mean, but who are you in relation to the company? Charlee: I am with customer support Charlee: I will follow up your concern. ME : who else can I talk to? for a month now, customer support has not been able to resolve my issue. ME : no one calls back at your company, and no one answers a phone. this doesn't sound like a real company. Charlee: You can send your concern to our customer support link. ME : I did... and no one EVER calls back. I want my complete refund of $430.00 IMMEDIATELY
Roca Labs Gastric bypass
This product does not work. My friend bought the package for me and 2 other people because you have to buy 4 months supply at $480. No smaller versions available. No money back for the unused product if it does not work. And the company does not allow any negative complaints about the product from the customer. (you can be sued if you say anything negative aboout the product) The company gives you a refund if you post something positive about the company's product. People are posting good reviews in order to get part of the $480 back. People then sell the unused product on e-bay because it does not work. The product is suppose to fill you up so you eat less. It did not work for me or my three friends. TOTAL SCAM!!! Do NOY BUY!!!
Roca Labs Supplement
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